Privacy Policy

This Privacy Policy describes how Ambisense. (collectively with its affiliates, “Ambisense” “we“, “our” or “us“) handles and protects the information it collects or receives from the users (“users” or “you“) of its website at https://ambisense.net and subdomain https://ambilytics.ambisense.net.

Information We Collect

Ambisense collects information from users visiting our websites. This information includes traffic data including a user’s IP address, domain server, type of computer, and type of web browser. We track users’ movements around the websites. Some areas of our websites require you to register and provide your name and contact information. Using our software, Ambilytics, requires you to register and provide your name and contact information. We collect personal information, such as a user’s name, contact information and other personally-identifiable information when you register on the website, request a demo, request a download, subscribe to our blog, enter into a sales promotion or otherwise interact with us (for example through the “contact us” option). We collect statistical data related to our users’ use of the website, including websites usage patterns, our software products and our services. You have no obligation to provide us with any PII and the submission of such information is at your sole discretion and consent. However, if you will not provide us with the required information, we are unable to provide you with the information, downloads, or services you requested.

How We Use Information

We use the information that you consent to provide us or that we collect for legitimate business interests (as defined below), which include some or all of the following: to analyse trends, to administer the website, and improve our products and services, for marketing purposes, for improving users’ experience on the website, and to gather demographic information about our user base as a whole. We may use the information that you provided us or that we collected from your activity on the Websites in combination with PII from other sources and use third-party services to infer your region and the organization you are associated with to tailor the content you see, interact with you and to market directly to you.

We compile and store data and information and generate reports related to our users’ access to and use of our websites and products and services. We may share aggregated statistical information with third parties.

We do not provide your PII to third parties, except in the following circumstances:

  • If the information is required by law in order to prevent, investigate, or take action regarding illegal activities. In addition, we will share information in response to legal process, court orders, subpoenas, or to establish or exercise our legal rights or defend against legal claims;
  • For the purpose of providing you with products and/or services you request and operating the websites we may share PII with trusted third-party partners who need to have access to the information for the purpose of providing websites-related services to us only (and not for such third parties’ commercial use in any way).
  • If we have your permission to do so.

By submitting your PII through the websites or otherwise providing it to us, you agree that your information may be transferred to third parties under the circumstances described above or similar circumstances.

“Legitimate business interests” means the interests of our company in conducting and managing our business to enable us to give you excellent services and products and the best experience on the websites.

When we process your Personal Information for our legitimate business interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You can object to our use of your Personal Information for our legitimate business interests. See the “Update/Delete User Information” section below.

Cookies

A cookie is a piece of data stored on a user’s hard drive containing information about the user. We use cookies to enhance the user experience of our websites (such as storing password or user preference information). If a user rejects the cookie, they may still use our websites with the only drawback being the disablement of some of the usability features of our websites. We also use cookies (including allowing third-party cookies) to track and monitor the usage of the Websites by users for the purposes of marketing, websites improvement and retargeting ads to you when you visit other websites.

Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored.

Most web browsers accept cookies by default. If you prefer, you can disable cookies by default through each of your browser settings. Please keep in mind that settings are unique to each browser and system, so if you use multiple devices, such as computers, tablets and phones, the settings will need to be modified on each. You may visit www.aboutcookies.org or www.allaboutcookies.org to obtain information on how to prevent cookies from being set on your particular browser.

For quick reference, each browser has a built-in function to disable cookie tracking:

If we have your permission to do so, or if you are an existing customer and we have a legitimate business interest, we will use your contact information (such as your email address) to provide you with promotional and marketing emails and other. You can opt-out of receiving promotional and marketing emails at any time, but if you do you may not receive the full benefit of the service. Opting-out can be done by following the instructions at the bottom of the promotional material or by contacting us using the information under the “Update/Delete User Information” section below.

At any time, you have the ability to opt-out of receiving marketing communications from Ambisense, but you may not opt-out of administrative emails (for example, emails about your transactions or policy changes) while you are a registered user. You can opt-out by either changing your e-mail preferences or using the link provided at the bottom of each email message.

We do not send marketing emails to you if you decide to opt-out, and we do not provide email addresses to any third party, except in the situations stated above.

Security

We employ commercially reasonable security measures to protect the PII submitted to us, both during transmission and once we receive it. However, due to the nature of Internet communications and evolving technologies, the security of user information may be compromised at any time through unauthorized entry or use, hardware or software failure, and other causes. No method of transmission over the Internet or method of electronic storage is 100% secure.  Therefore, we cannot guarantee the absolute security of PII and disclaim any assurance that such information will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access.

 

Update/Delete User Information

To request access to or deletion of your information, it is best to follow the unsubscribe link at the bottom of the emails you receive from Ambisense.

You can also write to us at any time to obtain a copy of your information and to have any inaccuracies corrected or if you no longer desire our service (in which case we will endeavour to remove your PII provided to us). Where appropriate, you may have your PII erased, rectified, amended or completed. In order to contact us regarding your information please e-mail [email protected]. To protect your privacy and security, we may take reasonable steps to verify your identity before granting access or making corrections, however, you should protect your password from disclosure because anyone who gains access to your password may have access to, and may edit, your profile.

While we try to comply with any request pertaining to your PII, in accordance with applicable law, we may not be able to fulfil requests pertaining to information already shared with third parties. Some information may be retained on our systems in accordance with our recordkeeping policies, and some residual digital information cannot be removed or changed.